TERMS AND CONDITIONS


Reservations

If cancelled up to 48 hours before the date of arrival no charges will be incurred, if you cancel  later than this the first night will be charged. In case of a no show the total price of your reservation will be charged. A deposit, cancellation charge and other conditions may apply to certain rates, as specified.

If a large group party the cancellation policy will be subject to the party size- please speak to Manager for more information.

Payment of Accounts: Accounts can be settled in cash, MASTERCARD, VISA, DELTA or MAESTRO card. Regretfully cheques (personal or company) will not be accepted. We do not accept American Express. On arrival we will required a credit/debit card for full payment on arrival. On arrival we will required a credit/debit card for full payment on arrival.

We do advise you to take holiday insurance to cover the cost of your deposit and holiday.

Rooms are subject to availability and the Company reserves the right to refuse any booking for good reason.
 

Arrival and Departure

Check in time is from 3.00pm and rooms must be vacated by 10.30am on the day of departure, limited late check outs are available at an additional cost.

If you wish to leave before 7am please settle your account the evening before Guests can still add additional items onto their room bill and settle on departure.
 

Guest Information

The hotel is not responsible for any property lost on the premises.

Guests may bring visitors into the County Arms by prior arrangement with management only. Charges and restrictions apply.

The County Arms hotel has a non-smoking policy. Due to new legislation smoking will not be permitted in any public area. Smoking is not permitted in any of the hotels’ bedrooms. Smoking is permitted on designated areas of our terraces. If any guest is caught smoking in their room they will occur a £100 smoking fine.

Unfortunately Dogs are not allowed in the hotel bedrooms.

We love children at the County Arms, for the comfort and relaxation of all our guest we do ask parents to keep their children under supervision at all times.
 

Liability

Whilst the hotel brochure or web site is intended to give a fair representation of the facilities available, there may be occasions when certain facilities are out of use. Although every effort will be made to try and ensure that this does not happen, where it is unavoidable, then no liability shall attach to the hotel by reason thereof.

If you require further information about any particular facilities or their availability please write well in advance of your holiday so that your queries can be dealt with.

The hotel cannot accept responsibility for anything said to you by our staff outside the information given in the brochure or web site and tariff unless it is confirmed in writing. All information given in the hotel brochure, web site and tariff is correct at the time of going to press but services/facilities may be changed during the validity of the brochure.
 

The hotel operates the Challenge 21 initiative

The “Challenge 21” initiative highlights the fact that “if you are lucky enough to look under 21 you will be asked to prove that you are over 18 when you buy alcohol”. Acceptable forms of proof are: photo card driving license or passport accredited proof of age card. This applies to all residents and their children.
 

Maintenance and Improvements

As the hotel is open all year round, you may find that there is necessary maintenance, development or refurbishment work taking place during your visit. We will do our best to keep any noise and inconvenience to a minimum.

Please help us to make your stay a happy one: if something goes wrong on your holiday please let us know before you leave so that we can try to put it right.

We cannot be held responsible for the failure of public services e.g. gas, water, electricity etc, or for any disturbance which is beyond our control.